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Policies bring order. The question is: at what price? A South African political discussion? No ways – this blog deals only with relevant issues! This item concerns the most comprehensive study ever conducted to understand management effectiveness. The Gallup Organization's book First, Break all the Rules (granted, it sounds like South African politics), finds that superior employee performance is directly related to superior manager performance. This is not a surprising conclusion – Peter Drucker, many years ago taught that “management is the ability to convert effort into performance” Gallup contends that managers are, more often than not, thwarted in their efforts to deliver by conventional wisdom. Conventional wisdom in the guise of policies and rules, rather than the manager, will determine pay, promotion, recognition, performance appraisal and status. Conventional wisdom can be a major management obstacle. Management is definitely not for sissies. |